Cloud2Edge Complete Delivers Edge-to-Core Network Visibility & Quality Control to Improve Cloud UC Customer Experience
SCOTTSDALE, ARIZONA, and PHILADELPHIA – October 9, 2018 – Reinvent Telecom, a provider of private-label cloud-based Unified Communications, Collaboration and Contact Center solutions, has launched Cloud2Edge (C2E) Complete, which enables reseller partners to deliver network management to their customers as a subscription service.
“The quality of the network is critical to the user experience with over-the-top (OTT) services like hosted PBX and UC, yet service providers often see only half the network – their half,” said David Ansehl, senior channel manager for Reinvent. “With C2E, Reinvent’s partners now have visibility into the customer’s network end-to-end, from edge to core, enabling them to deliver a high-quality, secure cloud communications service. As a result, they can better control the customer experience and boost retention.”
To power the new C2E service, Reinvent has deployed the EdgeView Service Control Center (SCC) from Ribbon Communications in its network operations center (NOC). SCC is a cloud-based platform that provisions, configures and manages the Ribbon EdgeMarc Intelligent edge device, which is our partners’ eyes and ears at the customer site. EdgeMarc provides SIP security, quality of service (QoS) and collects data on network performance.
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