Customer service is key to the buying experience for both B2C and B2B. But is your clients’ contact center focused only on voice and not gathering information across popular channels such as SMS and social media?
In this webinar, featured speaker, Art Schoeller, VP and Principal Analyst at Forrester Research and Kristy Thomas, Masergy VP of Cloud Communications, will discuss latest trends in customer experience, business insights and key KPIs your clients should be measuring and how they can leverage an omni-channel Cloud Contact Center to maximize customer experience.Apr 24 | 10AM-11AM CDT
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